FAQ — FREQUENTLY ASKED QUESTIONS
Do you ship internationally? Not yet. We currently ship to the U.S. and Puerto Rico.
What is your processing time?
1–2 business days before shipment.
What shipping service do you use?
USPS Ground Advantage (required for fragrances containing alcohol).
What payment methods do you accept?
Major credit cards, Apple Pay, Google Pay, Shop Pay.
Can I return a fragrance?
For product integrity and safety, returns are accepted only on sealed, unopened items.
Returns are not accepted if:
• The fragrance has been opened
• The cellophane is removed
• The bottle or box shows use
If your item arrives damaged:
Please email atelierprf@outlook.com within 48 hours and include:
Photos of the damaged item
Photos of the shipping box
Your order number
We will gladly assist with a replacement or a solution.
How do I pick the right fragrance?
Read the notes, hook, and experience sections.
Or email us — we love helping clients find their signature scent.
What are curated fragrance sets?
Exclusive, limited-time selections designed for elegance, balance, and emotional storytelling.
Do you offer gift options?
Yes. All orders include luxury packaging and a thank-you card. Gift messages may be added at
checkout.
What is your privacy policy?
We respect your privacy. Your personal information is used exclusively to process your order,
enhance your experience, and communicate with you.
We do not sell or share your information with third parties.
What are your terms and conditions?
By using our website, you agree to our policies regarding orders, shipping, and returns.
For full Terms of Service, Shopify’s standard template applies.
What is your shipping policy?
We currently ship to:
• United States
• Puerto Rico
Processing Time: 1–2 business days
Shipping Method: USPS Ground Advantage (required for fragrances)
Shipping Cost: Free shipping on all orders